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Terms and Conditions

By initiating a purchase on our platform, you acknowledge the establishment of legal responsibilities. Your entitlement to a refund for payments made through credit cards or any other agreed-upon method is subject to limitations outlined in our terms and conditions. It is crucial that you refrain from making any purchases on this site unless you comprehend and agree to all stipulations. Upon completing a payment for a purchase, it is assumed that you have familiarized yourself with and comprehended the associated terms and conditions.

For any inquiries, kindly contact us before finalizing any service-related transactions through this website.

  1. Use of Site

This site is solely for browsing content and making legitimate purchases. Any other use, including speculative, false, or fraudulent purchases, is strictly prohibited. Reproduction, uploading, or distribution of site content is not allowed. Unauthorized use may violate copyright, trademark, or other intellectual property laws.

  1. Disclaimer of Warranty

The site’s contents are provided “as is” without any warranty, expressed or implied. The providers assume no responsibility for errors or omissions in the content and do not guarantee safety, reliability, accuracy, or completeness. The providers shall not be liable for any damages resulting from the use, misuse, or inability to use the contents.

The use of contents is prohibited in areas where the law restricts the effectiveness of this disclaimer.

While the providers offer high-quality educational resources, they make no warranties regarding meeting legal or educational requirements. The responsibility for compliance rests with the purchasing family or individual.

  1. Our Rights

We reserve the right to

3.1 modify or withdraw the website temporarily or permanently, with or without notice.

3.2 change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

3.3 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

4. Privacy Policy

We are committed to safeguarding your privacy. Information collected is used solely for the intended purpose, as outlined in the Terms and Conditions. The site may collect certain information about your visit for analysis and improvement purposes.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms And Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may update the privacy policy to address new issues. By using the website, you indicate your acceptance of the Privacy Policy.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

  1. Cookie/Tracking Technology

The site may use cookie and tracking technology for improving user experience and analysing site usage. Personal information cannot be collected via these technologies.

  1. Third-Party Links

We may provide links to other websites for increased value. We are not responsible for the availability or content of external sites.

  1. Product Availability and Delivery Lead Times

The providers do not control the availability of titles not directly published by them. Delivery lead times and shipping details are provided, and customers are urged to consider these factors when placing orders.

  • Help-my-onthou Orders

Die MentorProgram operates on a delivery lead time of approximately 2 (two) weeks from date of receipt of payment for an order.

As a result of holiday closures both locally and internationally, any orders placed over Christmas/New Year, may attract further delays in delivery. Please factor this into your scheduling.

(We fully appreciate the eagerness of families to obtain their books as soon as possible after order, and we certainly do strive to supply books in as short a time as possible.)

  1. Delivery Policy

Book orders include a “Fulfillment” charge covering administration, packaging, and delivery. International orders or those with specific delivery requirements may incur additional charges.

  1. Shipping
    9.1 SA counter to counter

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

 9.2 Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

9.3 Order processing

Order processing will not begin until we receive a confirmed order and full payment.

 10. Refunds/Returns Policy

Upon receipt of your payment for your order, you will receive an email with proof thereof, including details for logging into your account.

10.1       Website subscriptions

Subscriptions can be cancelled any time via the MY PROFIEL > ADMIN page located on the main menu on every member page.

10.1.1    Monthly subscriptions

If you cancel a monthly subscription, the repeat payments will be cancelled immediately, but you will still have access to the site until the end of the current subscription cycle.

Example: If your monthly subscription runs from the 15th of very month to the next and you choose to cancel your subscription on the 1st of any given month, you will still be able to access the website until the 15th of the month. On and after the 15th of that given month, no subscription fee will be deducted from your bank account and access to the website will cease.

10.1.2    Yearly packages

If you cancel a yearly package, you will still have access to the entire site until the end of the current academic year
If you do not wish to use the website at all after your cancellation, please send an email to admin@mentorprogram.co.za to receive a pro rata repayment.

 Kindly note that should you alert us to the fact that you no longer wish to utilise the website, the pro rata repayment will be calculated from date of receipt of said email.

Should you NOT alert us to the fact that you no longer wish to utilise the website, the pro rata repayment in forfeited.

  1. Copyright – Photocopying a Criminal Offence

All materials sold are protected by copyright law. Photocopying is strictly prohibited and may lead to legal consequences.

  1. Resale of Books

Help-my-onthou books are licensed to a single purchaser and may not be resold to any other party. Families who have completed use of the books are urged to donate these resources to under-privileged friends or families that they may be aware of.

  1. All Printing and Typing Errors Excepted

14.  Families, Home-Schooling Co-Operatives, Small Schools, and Tutor Groups

Subscription to Die MentorProgram is licensed to a single purchaser to operate in a single family situation, in a similar way that software is licensed for use on a single computer. In the case of a home-schooling co-operative (several families working together) or a business concern operating a small school, or a tutor teaching a group of learners and wanting to use Die MentorProgram, please note that each student in the family, the small school, or tutor group, is required to purchase their own subscription. Contravention of this clause constitutes a breach of contract and will make the relevant parties liable to criminal prosecution and civil claims for damages. Assistance from Die MentorProgram.

  1. Assistance from Die MentorProgram

The definition of a mentor is someone who is “an experienced and trusted person who gives another person advice and help, esp. related to work or school, over a period of time.”

Subscription to Die MentorProgram is enrolling the help of a Math Mentor in the form of the wiskundeismalik.co.za website and The Providers.

15.1 Contact initiated by The Providers

From time to time The Providers will contact students (via the contact number and/or email address supplied during registration) to enquire about their progress.
These messages will be strictly contained to academic matters and parents are encouraged to monitor these interactions as far as the law allows.
Students are free to ignore these messages should they not wish to receive any help or guidance.

15.2 Contact initiated by the student

Students are free to contact The Providers (via email or whatsapp buttons and contact forms on the website) should they require additional help, over and above the instructional videos.

The Providers endeavour to reply in a timely manner during business hours.

In the case of problematic homework sums, the student will first be directed to a relevant video that might contain a similar problem. If a relevant video does not yet exist on the website, interim guidance and instruction will be given and said video will be produced and uploaded within 7 (seven) days of request.

In the case of the video not being sufficient, the student will be asked to supply a copy of their attempt to the problem and guidance will be given from there.

  1. Curriculum and Assessment Policy Statement (CAPS) and other models

Videos on the website had their origin in the CAPS model and gradually expanded to include others, such as IEB. Additional videos are added as the need arises (see15.2 above)

  1. Payment Options and Pricing

All transactions will be processed in South African Rand (ZAR).

Payment may be made via any of the following options:

 17.1 Credit/Debit Card via PayFast

We accept MasterCard and Visa cards. If you do not have a bank card please utilise one of the other payment options – see below. Payments made via Payfast are proccesed automatically and access granted to the website is immediate – should you encounter any problems, please contact Die MentorProgram via whatsapp (076 648 9407) or email (admin@mentorprogram.co.za)

For details regarding PayFast’s TandC’s, please visit: https://www.payfast.co.za/privacy-policy/

17.2 EFT (Electronic Fund Transfer)

If you wish to pay via EFT, please send an email to admin@mentorprogram.co.za to request an invoice. On receipt of your request, The Providers will compile a Proforma Invoice (Quotation) which will be e-mailed to you within 24 – 72 hours for your consideration, together with a “Reference Number”.
Should you wish to accept this Proforma Invoice, you will then have to load Die MentorProgram as a beneficiary on your internet banking and use the unique “Reference Number” for your payment. Please e-mail your proof of payment to admin@mentorprogram.co.za or sms it to 076 648 9407 to ensure your payment is confirmed and order processing can commence as quickly as possible.

17.3 Direct Deposit and Cash

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you will have to go into your bank and physically make your direct deposit there. Please e-mail to admin@mentorprogram.co.za or whatsapp through your deposit slip to us on 076 648 9407 to ensure your payment is confirmed and order processing can commence as quickly as possible.

Payments in CASH must include 1.5 % of the value of the deposit to cover bank charges.

 

The Providers reserve the right to change pricing at any time without prior notice.

For more information about how to order, special order requirements and other payment options, please contact our office via email at admin@mentorprogram.co.za

 18. Security Policy

For details as regards PayFast’s TAndC’s, please visit: https://www.payfast.co.za/privacy-policy/

 

  1. Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

20.  Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

21.  Updating of these Terms and Conditions

We retain the right to alter, amend, append, or delete sections or the entirety of these Terms and Conditions periodically. Any modifications to these Terms and Conditions will take effect upon being posted on this website. It is the user’s responsibility to regularly review these Terms and Conditions on the website for any alterations or updates. The user’s ongoing utilization of this website subsequent to the publication of modifications or updates will signify the user’s acknowledgment and commitment to comply with these Terms and Conditions, encompassing such alterations or updates.

  1. Consent

I agree not to replicate or duplicate the trademarks and designs, either directly or indirectly, in any manner, and comprehend the legal consequences thereof. In the event that I am found to be in breach of this agreement, I acknowledge that I will be responsible for covering all legal expenses incurred by Die MentorProgram for any civil or necessary legal actions taken against me.

  1. Contact Details

Email address: admin@mentorprogram.co.za

Phone numbers:  076 648 9407